City Dart
Privacy Policy
Last updated: August 31, 2025
Thank you for choosing City Dart! We are committed to providing the best local delivery and shopping experience. This Privacy Policy explains how City Dart ("we", "us", or "our") collect, use, and share your personal information when you use our platform, including our website, mobile applications, and delivery services (the "Services").
This Privacy Policy applies to all City Dart Services and describes our practices regarding the collection, use, and disclosure of information that you provide to us or that we collect about you when you access or use our Services.
Table of Contents
1. Information We Collect
Information You Provide
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Account Information: When you create an account, we collect your name, email address, phone number, and password.
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Profile Information: Additional details you provide such as delivery preferences, dietary restrictions, and profile photos.
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Order Information: Details about your purchases including items ordered, delivery addresses, special instructions, and order history.
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Payment Information: Billing details and payment method information (processed securely through our payment processors).
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Communication Data: Messages you send us through customer support, feedback forms, or communications with delivery drivers.
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Business Information: For business accounts, we collect business details, tax information, and banking details for payments.
Information We Collect Automatically
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Device Information: Your device type, operating system, browser type, IP address, and unique device identifiers.
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Location Data: With your permission, we collect precise location data to facilitate deliveries and show nearby businesses.
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Usage Information: How you interact with our Services, including pages visited, features used, and time spent on the platform.
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Log Data: Server logs that record information about your access to our Services, including timestamps and system activity.
Information from Third Parties
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Social Media: If you connect your social media accounts, we may receive profile information and contacts.
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Business Partners: Information from delivery partners, payment processors, and other service providers.
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Public Sources: Information from publicly available sources to verify business information and prevent fraud.
2. How We Use Information
Service Delivery
- • Process and fulfill your orders
- • Coordinate deliveries and pickups
- • Provide customer support
- • Send order confirmations and updates
- • Process payments and refunds
Platform Improvement
- • Analyze usage patterns and preferences
- • Improve our Services and features
- • Develop new products and services
- • Personalize your experience
- • Optimize delivery routes and times
Communication
- • Send promotional offers and updates
- • Provide customer service responses
- • Share important service announcements
- • Conduct surveys and research
- • Send newsletters and marketing materials
Safety & Security
- • Prevent fraud and unauthorized access
- • Ensure platform security and integrity
- • Comply with legal obligations
- • Resolve disputes and issues
- • Monitor for prohibited activities
3. Information Sharing
Service Providers
We share information with trusted service providers who help us operate our platform:
- • Payment processors and financial institutions
- • Delivery drivers and logistics partners
- • Cloud hosting and data storage providers
- • Customer support and communication platforms
- • Analytics and marketing service providers
Business Partners
We may share information with businesses on our platform to:
- • Process and fulfill your orders
- • Provide customer support for business-specific issues
- • Enable loyalty programs and special offers
- • Facilitate returns and refunds
Legal Requirements
We may disclose information when required by law, to protect our rights, or to ensure safety and security.
We Never Sell Your Personal Information
City Dart does not sell, rent, or trade your personal information to third parties for their marketing purposes.
5. Data Security
We implement comprehensive security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.
Technical Safeguards
- • SSL/TLS encryption for data transmission
- • Secure data centers and cloud infrastructure
- • Regular security audits and penetration testing
- • Multi-factor authentication options
- • Automated threat detection and monitoring
Administrative Safeguards
- • Access controls and user permissions
- • Employee training on data protection
- • Incident response and recovery procedures
- • Regular security policy reviews
- • Third-party security assessments
While we implement robust security measures, no system is 100% secure. We encourage you to use strong passwords and keep your account information confidential.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Retention Periods
7. Your Privacy Rights
You have important rights regarding your personal information. These rights may vary based on your location and applicable laws.
Access & Control
- • Access your personal information
- • Update or correct your data
- • Download your data (portability)
- • Delete your account and data
- • Restrict certain processing activities
Communication Preferences
- • Opt-out of marketing communications
- • Manage notification preferences
- • Control cookie settings
- • Limit location data collection
- • Modify privacy settings
Exercise Your Rights
To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to your request within the timeframes required by applicable law.
We may require verification of your identity before processing certain requests to protect your privacy and security.
8. Children's Privacy
City Dart is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13 without parental consent.
If you believe we have inadvertently collected information from a child under 13, please contact us immediately, and we will take steps to remove such information from our systems.
Parents and guardians are encouraged to monitor their children's online activities and help enforce this Privacy Policy.
9. Third-Party Links and Services
Our Services may contain links to third-party websites, applications, or services that are not owned or controlled by City Dart. This Privacy Policy does not apply to these third-party services.
We encourage you to review the privacy policies of any third-party services before providing them with your personal information. We are not responsible for the privacy practices or content of these third-party services.
10. State-Specific Privacy Rights
California Residents (CCPA/CPRA)
California residents have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA):
- • Right to know what personal information is collected
- • Right to delete personal information
- • Right to correct inaccurate personal information
- • Right to opt-out of the sale of personal information
- • Right to non-discrimination for exercising privacy rights
- • Right to limit use of sensitive personal information
Other State Rights
Residents of Virginia, Colorado, Connecticut, and other states with comprehensive privacy laws may have similar rights. Please contact us to exercise your rights under applicable state laws.
11. International Data Transfers
City Dart operates primarily in the United States. If you access our Services from outside the U.S., your information may be transferred to, stored, and processed in the United States.
We implement appropriate safeguards to protect your personal information when it is transferred internationally, in accordance with applicable laws and regulations.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors.
When we make material changes to this Privacy Policy, we will notify you by email (if you have provided an email address) or by posting a notice on our platform. The "Last updated" date at the top of this policy indicates when the most recent changes were made.
We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.
13. Contact Us
If you have questions about this Privacy Policy, want to exercise your privacy rights, or need to report a privacy concern, please contact us using the information below:
Privacy Inquiries
Mailing Address
123 Main Street
Suite 100
Your City, State 12345
Response Times
We strive to respond to all privacy inquiries within 30 days. For urgent matters or data subject requests under applicable privacy laws, we will respond within the timeframes required by law.